The Bank of Elk River

Otsego, MN

Job Title:
Assistant Branch Manager

At The Bank of Elk River, our passion is people. Our employees, our customers, and our community are the reason we love to come to work each and every day. We know that when people come together with a shared vision, amazing things happen. We are a company of ambitious, tireless people working together to build a better financial future for our customers and our communities. Being in business for over 135 years means we know what we are doing and we do it well. We are constantly challenging ourselves to deliver better, faster and more meaningful, personalized services. Our customers know our name and we know generations of business owners. We are committed to making a difference in our customers’ lives through our unceasing pursuit of innovation and transcendence. People join The Bank of Elk River for the opportunity of a new job, but stay because they have found a dynamic, challenging career. Discover what’s possible. SUMMARY This position is responsible for assisting the Retail Branch Manager perform daily operations of the bank. Accurately processes financial transactions and regularly opens new accounts. Provides exceptional customer service to current and potential customers. Assists in providing effective training on all aspects of teller duties to ensure minimal errors, accurate balancing and compliance with applicable regulations. Resolves conflicts and effectively problem solves. Coordinates department workflow and schedules tellers for optimum productivity and customer service.

SUPERVISORY RESPONSIBILITIES This position works under the direction of Retail Branch Manager to manage teller staff. Properly develop and demonstrate management skills, dealing with conflict, delegate authority, assist with employee reviews and help reinforce minimum expectations for employees. QUALIFICATIONS To perform this job successfully the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. **This position may require S.A.F.E. registration at the time of employment. The Nationwide Mortgage Licensing System (NMLS) web site ( provides the MU4R questions and registration required for employment in this position. Persons in this position must meet the Consumer Financial Protection Bureau loan originator qualification requirements and must comply with The Bank of Elk River policy related to these requirements. The loan originator qualification requirements include meeting applicable financial responsibility, character, credit fitness and criminal background standards. Successful candidates must also meet ongoing regulatory requirements including additional screening. ESSENTIAL DUTIES AND RESPONSIBILITIES Provides exceptional customer service to current and potential customers, processes customer transactions accurately and efficiently and responds to customer inquiries in an efficient, timely and courteous manner. Acts as a key resource to the branch and bank manager. Assists manager in various areas: training new hires, coaching tellers, achieving branch goals, backing up tellers as needed and scheduling and verifying ADP. Knowledge of consumer loan process and compliance regulations. Has the ability to complete and underwrite personal loan applications. Able to identify past due loans and collect payment on delinquent loans. Has a strong understanding of bank policies and procedures. Assists and completes branch internal audit duties on a regular basis. Regularly opens new accounts which include: checking, savings, business and CD/IRAs. Actively looks for opportunities to cross sell products and services including making referrals to meet customer’s needs.

COMPETENCIES The competencies listed below are critical to the success of this role. Technical Skills: Previous retail bank experience preferred. Must be proficient with MS Office and knowledge of Teller software such as Jack Henry and Associates. Leadership Skills: Previous leadership experience required. Demonstrates the leadership skills to identify and delegate work assignments, projects, and timelines. Inspires and motivates others to perform well. Effectively develops and coordinates project plans. Communication: Communicates effectively and respectfully with all points of contact. Treats others with respect and shows sensitivity for differences. Comfortable communicating development needs to the Manager regarding staff performance. Time Management: Uses time management skills to prioritize, plan out work activities, and completes work on time. Reacts well under pressure and can multitask to meet deadlines. Teambuilding: Fosters a working environment where employees are encouraged to contribute and build a positive team spirit. Balances team and individual responsibilities. Exhibits objectivity and openness to others' views. Customer Service: Provides excellent customer service with internal customers of the bank. Works well with others. Development: Accepts responsibility for own actions. Meets challenges with resourcefulness. Pursues training and development opportunities and strives to continuously build and share knowledge and skills. Attention to Detail: Demonstrates a high level of accuracy, attention to detail and is able to edit work for errors. Change Management: Adapts to changes in the work environment. Changes approach or method to best fit the situation. Able to deal with frequent change, delays or unexpected events. Problem Solving: Finds new ways to improve practices, identify inefficiencies and provides suggestions for improving work processes. Applies common sense to resolve problems in a timely manner. EDUCATION/EXPERIENCE High school diploma or equivalent required. 2+ years job related experience. CERTIFICATES AND LICENSES Mortgage Loan Originator (MLO) license may be required. PHYSICAL DEMANDS While performing the duties of this job, the employee is regularly required to sit and use computer for extended periods. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


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