United Bankers' Bank

Bloomington, MN

Job Title:
Data Support Specialist

United Bankers’ Bank has an exciting opportunity for a Data Support Specialist on our Operations team. This individual provides consistent, exceptional customer service to all UBB Respondents and is able to support UBB’s online banking product and image exchange network users including generating agreements, leading product demos, scheduling conversions, installing online fingerprint authentication software, product trainings and supporting ongoing client needs. Position can be on-site, hybrid or fully remote.

• Collaborating on varied customer relationship management projects: o Auditing assignments with departments throughout the bank. • Assisting with New account opening processes: o Tracking agreements o Ongoing communication with new customers o Creation of new user profiles in online banking platforms and internal customer relationship management platforms o New account training o Assist with fingerprint & security administration • New international services processes: o Tracking agreements. o Ongoing communication with new customers o Creation of new user profiles in international platforms o Training new international services customers • Customer training and product utilization: o Answers incoming calls and/or requests o Troubleshoots o Solves problems and provides resolution to supported users or other team members within the contracted scope of support for each client

• Associate’s degree in Business Administration, Communications, or related field • Previous database management, customer service and banking experience preferred • Excellent Customer service experience with a minimum of 5 years in working with customer service relations • Comprehensive knowledge of all MS office Products (Outlook, Word, Excel, PowerPoint), Windows, Internet Explorer and all other Web-based applications.


How to Apply:
To view a summary of our superior benefits package and apply for this position, please visit our Careers page at https://www.ubb.com/about-us/careers. Headquartered in Bloomington, MN and chartered in 1975, United Bankers’ Bank (UBB) is the nation’s first bankers’ bank. Today, UBB has over $1 billion in assets, and is a trusted correspondent banking partner to over 1,000 community banks from the West Coast to the Great Lakes and South Atlantic. Our “First for Your Success” motto is a guiding principle that establishes the success of each and every customer and UBB employee as our number one priority. United Bankers’ Bank is an EEO/AA employer: All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, veteran status or any other characteristic protected by law.