Northern State Bank of Virginia

Virginia, MN

Job Title:
Customer Relationship Manager

The Customer Relationship Manager is responsible for building, developing, and managing new and existing relationships with business customers and delivering solutions that help build strong, long-term relationships.

• Thoroughly understand and maintain an in-depth knowledge of bank products and pricing in order to cross sell and grow customer relationships • Educate clients on products and services, and recommend solutions based on each client’s individual goals and needs • Develop and maintain calling program, identifying and developing business services/deposit sales opportunities while acting on and closing all leads generated internally and externally • Field product and service calls, to assist, direct, and follow up on completion of customer’s needs • Maintain and manage records for customers signing up for products and services, with current contracts, analysis, annual reviews, and commercial account reports • Prepare presentations to prospects and customers • Train staff on banking products • Build strong relationships within the community • Research and explore opportunities to build a network of referrals locally (Rotary/Schools/Civic Organizations/ Chamber of Commerce/City Government/Senior Centers, etc.) • Work with Bank Consultant to assist in establishing programs, goals, expectations of results • Attend loan and deposit department meetings to engage in discussions whereby customers may need assistance, products, or services • Actively participate in community events and activities • Ensure compliance with banking regulations and bank policies and procedures • Perform other related duties as assigned

• Bachelor’s degree preferred or three years previous financial institution or work experience in customer relationship field • Exceptional project management skills with sound time management and organizational skills • Excellent verbal, written, and interpersonal communication skills • Proficiency with communications technologies • Knowledge in business sales • High level of analytical and problem-solving skills • High degree of integrity and drive for excellence • Team leader • Some travel is required • Proficiency with Microsoft Office products


How to Apply:
Please send or email resume to • Northern State Bank of Virginia • Attn: Human Resources • 600 Chestnut Street • Virginia, MN 55792 • • Northern State Bank of Virginia is an Equal Opportunity Employer of women, minorities, protected veterans, and individuals with disabilities. MEMBER FDIC, EQUAL HOUSING LENDER, NMLS 440572